Return & Refund Policy

We want you to be happy with your purchase. If there is an issue with your order, please contact us so we can help.

Return Eligibility

You may request a return if your item:

  • Arrives damaged

  • Arrives defective

  • Is significantly different from the product description

  • Is the wrong item

Items must generally be returned in their original condition and packaging where applicable.

For hygiene and safety reasons, certain products may not be eligible for return. This may include items that have been used, opened, personalized, or otherwise made unsuitable for resale.

Return Period

Return requests should be submitted within [30 days] of receiving your order.

Please contact us before sending any item back. We will provide the appropriate return instructions.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

We may ask you to provide photographs or other information so that we can investigate the issue and arrange an appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the amount will generally be returned through the original payment method.

Processing times may vary depending on your payment provider or bank.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged items caused by the customer

  • Personalized or customized products

  • Items without their original packaging where packaging is required

  • Products that cannot be resold for hygiene or safety reasons

  • Clearance or final-sale items, where clearly stated on the product page

Return Shipping

If the return is due to our error, such as receiving a damaged, defective, or incorrect item, we may cover reasonable return shipping costs.

For other approved returns, return shipping costs may be the customer's responsibility.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be cancellable.

Contact Us

For return or refund assistance, please contact our customer service team with your order number and details of the issue.

We will do our best to resolve the matter fairly and efficiently.